Terms and Conditions

• "Service" means Verlo's web application, APIs, and related features described in these Terms.
• "User Content" means boards, text, files, comments, and any other content you create, upload, or generate through the Service.
• "Team" means an organization workspace with its own members, seats, and billing.
• "Order Form" or "Plan" means the subscription tier (Free, Starter, Business, or Enterprise) you select, as described on our pricing page.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create a Verlo account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at hello@verlo.in if you suspect unauthorized use of your account.

Verlo provides a real-time collaborative canvas with AI-assisted features (including voice-to-board generation and AI content suggestions), structured widgets (Kanban, task tables, timelines, charts, polls, and more), voice chat, and integrations with third-party tools such as Slack, Microsoft Teams, Jira, Azure DevOps, Asana, Figma, Confluence, and GitLab. Features vary by plan tier as described on our pricing page, and we may add, change, or remove features at our discretion. From time to time we may offer beta or preview features clearly marked as such; these are provided "as is", may change or be discontinued without notice, and are excluded from any support or uptime commitments.

Paid plans are billed in advance on a monthly or annual basis and, for India, are charged in INR through Razorpay based on the then-current USD-to-INR exchange rate shown at checkout. Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.

You can cancel anytime from Account settings; cancellation takes effect at the end of the current billing period, and we do not provide partial-period refunds except where required by law or expressly stated at the time of purchase. If your subscription is cancelled or downgraded as a result of a payment dispute, chargeback, or refund on the originating payment, we may immediately revoke access to paid features.

Team plans are billed per seat; adding or removing seats during a billing cycle is prorated against the remaining period. We may change our prices with at least 30 days' notice; continued use after a price change takes effect constitutes acceptance of the new price.

AI features (such as voice transcription and AI-assisted board generation) draw from a monthly AI credit quota tied to your plan, refreshed on a rolling basis as described in-product. Exceeding your quota may temporarily limit access to AI features until the next refresh or until you upgrade your plan. We may adjust credit quotas or the features they cover with notice.

You can request an export of the data we hold about you at any time by contacting hello@verlo.in, or permanently delete your account and all associated data yourself from Account settings. Account deletion is immediate and irreversible: it cancels your subscription, deletes every board you own, removes you from all teams, and deletes your account record. See our Privacy Policy for the full details of what is deleted and what, if anything, we retain afterward.

You agree not to use the Service to:

• Upload or generate content that is unlawful, infringing, defamatory, or that violates the rights of others.
• Attempt to gain unauthorized access to any part of the Service, other users' boards, or our infrastructure.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law.
• Use automated means (bots, scrapers) to access the Service outside of any API we officially provide.
• Interfere with or disrupt the integrity or performance of the Service, including through excessive load or abuse of AI credits.
• Use the Service to develop a competing product.

You retain ownership of the boards, text, images, files, and other content you create or upload ("User Content"). You grant Verlo a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display your User Content solely as necessary to provide and improve the Service, including processing it through our AI and transcription providers when you invoke AI features. You are responsible for ensuring you have the necessary rights to any content you upload, and for complying with the terms of any third-party service you connect to a board.

AI-generated suggestions, diagrams, transcriptions, and summaries are provided for convenience and may contain inaccuracies. You are responsible for reviewing and verifying AI-generated content before relying on it.

If you connect a third-party service (such as Slack, Microsoft Teams, Jira, Azure DevOps, Asana, Figma, Confluence, or GitLab) to Verlo, that service's own terms and privacy policy govern your relationship with it. We are not responsible for the availability, content, or practices of third-party services, and you authorize us to exchange data with them as needed to provide the integration you enable.

The Service, including its software, design, templates, and branding, is owned by Verlo, Inc. or our licensors and is protected by intellectual property laws. Except for the limited rights expressly granted to you to use the Service, we reserve all rights, title, and interest in the Service. If you send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, royalty-free license to use them without any obligation to you.

If you believe content on the Service infringes your intellectual property rights, send a notice to hello@verlo.in identifying the work claimed to be infringed, the material you believe is infringing and its location on the Service, and your contact information. We will review reports in good faith and may remove or disable access to content we determine to be infringing.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, fail to pay applicable fees, or if we reasonably believe your use poses a security or legal risk to Verlo or other users. On termination, your right to use the Service ends immediately; we will retain or delete your data as described in our Privacy Policy.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or fully secure.

To the maximum extent permitted by law, Verlo will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from your use of the Service. Our total liability for any claim arising out of or relating to these Terms or the Service will not exceed the amount you paid us in the 12 months preceding the claim.

You agree to indemnify and hold Verlo harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your User Content, your use of the Service in violation of these Terms, or your violation of any law or third-party right.

You represent that you are not located in, and will not access the Service from, a country or region subject to comprehensive trade sanctions, and that you are not on any government restricted-party list. You agree to comply with all applicable export control and sanctions laws in your use of the Service.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in India, except where applicable law requires otherwise.

• Entire agreement — these Terms, together with our Privacy Policy, are the entire agreement between you and Verlo regarding the Service and supersede any prior agreements on the same subject.
• Severability — if any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
• Waiver — our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment — you may not assign these Terms without our consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure — neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, internet or utility outages, or government action.
• Notices — we may provide notices under these Terms by email or an in-product notice; you consent to receiving notices electronically.

We may update these Terms from time to time. If we make material changes, we will notify you by email or an in-product notice before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

For any questions about these Terms, contact us at hello@verlo.in.